White Papers

How Interpersonal Skills Can Impact Results in Your Organization

Elizabeth Rayer, Gabriella Salvatore and Connie Breuer
January 2005

Gone are the days when interpersonal effectiveness could be ignored as a core competence for navigating the business world. Strategic learning professionals now understand that there is a significant role for “soft” skills (things like communication, negotiation, and relationship management) in the achievement of organizational goals, the development of leaders, and the negotiation over (and the harnessing of) resources to drive results. Organizations that choose to invest in the development of this skill-set differentiate themselves in the marketplace as they transform how it is that individuals work together in the service of the overall vision and strategy of the company.